Saab offers dynamic and tailored Service Level Agreements (SLAs) where you can choose our services based on to your business needs. Based on the SLA, we plan our experienced and dedicated team of engineers and supporters to provide quality of services to keep your business values up.
As part of our SLAs, Saab provides a number of supplementary services, which strengthens our overall support offering.
- Dedicated support, delivery and maintenance management
- Reporting and ticket handling system
- 24/7 call and/or email support
- Testing and test environment
- Crypto and customer equipment handling
- Release / change / configuration and obsolescence management
- Workshops, trainings and reporting
- Planned site visits and repair
- WEB portal services