Manager: Maintenance & Support Capability
The purpose of this role is to ensure the operational readiness of the organisation to meet customer support and after-sales needs. The incumbent will be required to ensure that support concepts, support models and all the necessary capabilities are in place to meet customer requirements and facilitate business growth.
Your role
- Define In-Service Support and After-Sales concepts and business models
- Develop and implement In-Service Support models based upon the required concepts and business models
- Support Product Management in the definition of the relevant support elements within product business cases
- Define the test environments, in conjunction with the relevant product / project engineers, needed to support all products
- Ensure the continued availability of the test environments needed for product repair and testing
- Co-ordinate the compilation, review and approval of maintenance documentation, such as Component Maintenance Manuals
- Co-ordinate the management of maintenance data, for example FRACAS data / information
- Implement and maintain the relevant repair processes
- Ensure the availability of spares for the use in repairs in accordance with the specific repair approach (D-Level/I-Level)
- Prepare repair forecasts as input to the shopfloor capacity planning
- Secure the adherence to contractual Repair Turn Around Times (TAT), and drive improvements when needed
- Determine, in conjunction with the relevant product and programme managers, the end-user requirements for test equipment to be delivered into 3rd party Maintenance and Repair Organisations (MROs) and ensure the inclusion of such requirements in the development specifications
- Ensure compliance to aviation Maintenance Organisation Approvals (MOAs) held by the company, such as FAA/EASA Part 145
- Guide and lead the establishment of remote and/or 3rd party Maintenance and Repair Organisations that act on behalf of the company
Your profile
Specialist Knowledge Required:
- Thorough understanding of Customer Support and MRO operations within the defence industry
- Thorough understanding of In-Service Support and After-sales concepts and business models
- Working knowledge of Civil/Military Aviation Requirements will be an advantage
Practical Experience Required :
- More than 7 years’ work experience within a defence-orientated Customer Support environment is preferred
- Hands-on experience in the definition, implementation and monitoring of In-Service Support processes
- Experience in the planning of repair spares and ensuring availability of test equipment
- Experience in the formulation of support strategy and business models will be advantageous
- Experience in executing customer support projects will be an advantage
Competencies:
- Strong drive towards ensuring customer satisfaction
- Strong business focus on realising profitable business within the support and after-sales domain
- Strong planning capabilities
Qualification:
- A tertiary qualification in the engineering domain (e.g. Electronics Engineering, Industrial Engineering, Integrated Logistic Support) is preferable
What you will be a part of
SGD has reinforced its position as a leading South African defence and security company, bringing capabilities including electronic warfare systems, sensor technology, training systems, avionics, security and support solutions to the African and international markets. These capabilities are supplied and supported over the air, land, sea and civil security domains.
With new and improved technological systems and solutions, SGD increases a country’s defence capabilities and provides innovative, effective products and services for those tasked to maintain security. The company also works with various stakeholders in gathering data and providing insight into how security threats evolve, and what the best market-customised solutions are.
If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal – to help protect people.
SGD will give preference to South African citizens and we also welcome applications from individuals with culturally diverse backgrounds
Please consider your application as unsuccessful if you have not received feedback from us within 30 days after the closing date