Saab Technology Center is growing fast in Tampere, and is seeking a highly motivated Field Application Engineer (FAE) to join our team. The successful candidate will be responsible for providing outstanding technical support to our customers, fostering R&D testing and ensuring that our products are performing optimally. This is truly a unique opportunity.
Your role
As a Field Application Engineer, you will be responsible for ensuring that our customers have the best possible experience with our products. You will work closely with customers to understand their needs, provide product training, assist with deployment, troubleshoot problems, and serve as the customer's advocate within the organization. During product development, your professional attitude and field-testing role enable well-organized but agile progress in testing and verifying of new products. You are a crucial link between developed new capabilities and field experience feedback.
Responsibilities will include:
- Build and maintain strong relationships with customers to understand their needs and ensure satisfaction with our products
- Provide product training and technical support to customers, both on-site and remotely
- Assist customers with product deployment and integration, working closely with engineering and other internal teams as needed
- Troubleshoot problems and provide timely and effective solutions to customer issues
- Serve as the customer's voice within the organization, gathering feedback and relaying it to engineering, product management, and sales teams
- Serve as the primary technical resource for our customers, providing expertise in product related technologies
- Develop technical documentation and support materials for customers and internal teams
- Stay up-to-date on industry trends and new technologies, and use this knowledge to provide expert advice to customers
- Execute complex field test campaigns for R&D including planning and organizing prior to campaign, participate with remarkable role to field testing and analyzing or supporting analysis of the testing
Your profile
While a broad engineering background and a degree in a technical subject would be beneficial, we recognize that the best candidates may come from diverse backgrounds. Therefore, we are looking for candidates with the following skills and experience:
- A customer-centric mindset
- A Bachelor's or Master's degree in Engineering or a comparable combination of education and work experience
- A suitable background in SW, RF, or system design and a desire to apply your expertise broadly in electronic warfare products
- Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong relationships with customers and R&D teams
- Prior experience in customer-facing roles, such as technical support, technical sales, or field application engineering
- Excellent problem-solving abilities and the capacity to perform well under pressure
- Positive attitude toward operating drones is a benefit
- Willingness to travel up to 50% of the time
The position entails to working with classified information and requires therefore applicant to participate a background check and a security clearance made by a Finnish Security Intelligence Service.
What you will be a part of?
Your work place will be in Saab Technology Center in Tampere but since Saab is a global company this role will require some travelling and being able to communicate with your colleagues abroad.
At Saab Technology Center you will be a part of the Electronic Warfare Systems Business Unit that delivers electronic warfare applications for air, land and naval products. Saab Technology Center contributes to the next generation distributed systems for Electronic Support and Electronic Attack on absolute cutting-edge hardware and software.
In addition to extremely interesting projects, we offer you unique career opportunities where on-going training and development is also provided to help you build your career. We are big enough to offer a wide range of opportunities, but agile enough to be noticed and recognized.
Interested?
Take your chance to build your future career at Saab by submitting your CV and application via Saab Careers already now!
Kindly observe that this is an ongoing recruitment process and that the position might be filled before the closing date of the advertisement.
If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal – to help protect people.
Would you like to know more about the Saab-life and our culture? Read about Saab Careers.