U.S. Market Insights Making These Two Investments Can Improve Incident Management

The world's infrastructures are more interwoven than ever; thus, the consequences of emergencies and crises can spill over organizational, jurisdictional and geographical borders. Enterprises need comprehensive situational awareness to detect and respond to potential or existing emergencies, minimize the fallout, and return to "normal" operations. To achieve this, enterprises must invest in two things: 1) technologies that can connect existing stove-piped systems, and 2) continuous staff training.

1) Interconnected Systems
Information must flow between systems and processes to ensure an efficient response to emerging events. If implemented and used properly, interconnected systems are much more effective than stove-piped systems in detecting, addressing and deescalating a situation. However, there is risk involved: when systems are interwoven, one mismanaged event can cause a domino effect of operational problems, delays and closures. For example, if a single airport terminal mishandles an incident, it can cause consequences across the entire airport.

How can you minimize this risk? By investing in human infrastructure.

2) Human Infrastructure
To prevent mismanaged events, staff must maintain constant vigilance. While technology is crucial, an overreliance on it can lead to a false sense of control and an inability to handle the unexpected. It is people – human infrastructure – who will make and implement critical decisions; therefore, they need high-quality, continuous training to be prepared to detect and manage whatever comes their way.

The Payoff
Investing in integration platforms for situational awareness and staff training now will pay off later. Companies that respond effectively to emergencies are often rewarded with higher shareholder value and an enhanced brand reputation. That kind of return on investment keeps an enterprise at the front of the pack and ready for the next challenge. And that competitive edge is earned through robustness and resiliency.

Learn about Saab's civil security offerings here and traffic management solutions here.

Jesper Gronvall
Director of Business Development, Civil Security Systems
Saab North America

This post is part of Saab USA's U.S. Market Insights blog series, where our marketing and business development employees offer their thoughts on the issues affecting their portfolio.