Technical Support Engineer; Saab Sensis

Vacancies 13 April 2016


At Saab, we constantly look ahead and push boundaries for what is considered technically possible. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.

Closing date

30-Dec-2016

Location

Syracuse, NY

Contact

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What you will be part of


Saab Traffic Management (TM) serves air traffic and marine customers around the globe with advanced solutions that enable the safe and efficient movement of people and goods. There are two operating units within TM: Saab Sensis; Air Traffic Management (ATM) provides airport surface safety and efficiency systems and tools, tower automation and advanced research, development and evaluation solutions; Maritime Traffic Management (MTM) solutions include Automatic Identification Systems (AIS), port and vessel traffic management information systems (VTMIS), hydrographics, and precision navigation.

Saab Sensis provides an excellent working environment offering professional growth opportunities, competitive wages, work/life balance, flexible work hours, business-casual atmosphere, paid holidays, 401(k), and a fitness facility.

Your role

Saab Sensis seeks a dynamic, results-oriented individual to fill the role of Technical Support Engineer.

The Technical Support Engineer provides outstanding service to all Saab Sensis customers. The ideal candidate must be highly motivated and committed to solving customer problems. A positive outlook, desire to help others, and the ability to listen and work collaboratively are crucial to success in this position.

Responsibilities of the Technical Support Engineer include:
• Apply company policies and procedures to troubleshoot, diagnose, and resolve a variety of complex customer hardware and software issues independently or in collaboration with others.
• Provide both remote and on-site technical support to customers on multiple complex systems.
• Understand analog, digital, RF, wired and wireless communications systems, and networks.
• Use common diagnostic test equipment and software tools to investigate issues.
• Identify tasks to resolve independently.
• Respond to situations where first-line technicians have failed to isolate or fix problems in malfunctioning equipment or software.
• Have moderate contact with customers.
• May support other company functional areas such as installation and training.
• May deliver training to customers.


Your experiences and skills

Expertise:

  • Professional with demonstrated ability to independently troubleshoot and resolve complex issues.
  • Effectively uses problem solving skills and analytical thinking.
  • Proven experience working with surveillance systems (Radar, MLAT, A-SMGCS, ADS-B).
  • Excellent oral and written communication skills.
  • Must be a problem solver who is poised, mature and fully capable of professional communication with customers and Saab Sensis personnel.
  • Proven experience in building positive customer relationships through continued, long-term customer interaction.
  • Unix, Linux, and MATLAB experience desired


Education & Experience:

  • BA/BS degree in an engineering discipline and 3+ years of experience.

or

  • 8+ years of military or aerospace experience.

or

  • MA/MS degree in an engineering discipline and 1+ year of experience.

Other:

  • Assignments require independent, on-site work, often during non-standard business hours.

As a condition of employment, candidates will be required to participate in a background investigation and/or successfully demonstrate eligibility to receive applicable Government security clearance(s).

As a contractor for the United States Department of Defense, Saab Sensis Corporation is an E-Verify participant and applicants must be (permanent residents or U.S. Citizens) in order to be considered for employment.

Saab values diversity and is an Equal Opportunity/Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, or disability status.

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